Privacy Policy

Last Updated: 22 September 2026

This Privacy Policy describes how Harmonic Heritage (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from harmonicheritage.com.au or otherwise communicate with us.

By using our Services, you agree to the collection and use of information in accordance with this policy.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Information").

• Directly from You: Name, shipping/billing address, email address, phone number, order details, and payment confirmation. 
• Automatically via Cookies: IP address, device information, browser information, and how you interact with our Site (Usage Data). 
• From Third Parties: We may receive relevant information from our service providers, including our e-commerce platform and payment processors, where necessary to fulfil your orders. 

2. How We Use Your Information

• Order Fulfillment: To process payments, arrange shipping, fulfil your orders, and provide order updates. 
• Customer Support: To respond to your enquiries and provide assistance regarding your orders and products. 
• Marketing: To send promotional offers, product updates and other marketing communications where you have provided consent or where otherwise permitted by law. 
• Security: To detect, prevent and investigate fraudulent transactions, misuse and other security issues. 
• Website Improvement: To understand how customers use our Site and improve our products, services and customer experience. 

3. Disclosure of Information

We do not sell your personal information. We disclose information only where necessary to:

• Service Providers: Including payment processors such as Shopify, delivery providers such as Australia Post, and other service providers that help us operate harmonicheritage.com.au and fulfil your orders. 
• Legal Obligations: To comply with Australian laws and regulations, respond to lawful requests, or protect our legal rights and interests. 

We only provide service providers with information reasonably necessary for them to perform their services.

4. International Data Transfers

As an Australian business, some of our service providers may store or process personal information on servers located outside Australia.

Where personal information is transferred overseas, we take reasonable steps to ensure that it is handled securely and in accordance with applicable Australian privacy requirements.

By using our Site and Services, you acknowledge that some service providers may process information outside Australia.

5. Marketing Privacy

We value your privacy and will only send you promotional communications where you have provided consent or where otherwise permitted by applicable law.

• Consent: You may choose to subscribe to our promotional emails or other marketing communications. 
• Protection: We do not sell or share your personal information with third parties for their own direct marketing purposes. 
• Opt-Out: You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the communication or by contacting us directly. 

6. Your Rights & Choices

Depending on applicable Australian privacy laws, you may have the right to:

• Access/Correct: Request access to the personal information we hold about you or ask us to correct inaccurate information. 
• Delete: Request deletion of your personal information, subject to legal, accounting and record-keeping requirements. 
• Opt-Out: Unsubscribe from marketing communications at any time. 

To make a privacy request, please contact us using the details provided below.

If you are not satisfied with our response to a privacy request or complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Security & Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Payment details are processed through secure payment providers such as Shopify. We do not intend to store your full payment card details on our own systems.

We retain personal information only for as long as reasonably necessary to provide our services, fulfil our legal and business obligations, resolve disputes and meet applicable tax and record-keeping requirements.

8. Children's Privacy

Our Services are not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

9. Contact Information

For any questions, privacy requests or complaints regarding this Privacy Policy, please contact us:

HH Metals Pty Ltd
Trading as: Harmonic Heritage

Email: info@harmonicheritage.com.au

ABN: 66 701 703 488
ACN: 701 703 488