Return & Refund Policy

Last Updated: 22 September 2026

At Harmonic Heritage, we take pride in our handcrafted metalware and gifting products. We want you to love your purchase, but we understand that sometimes things don't go to plan. Our policy is designed to provide a fair and straightforward returns process while complying with the Australian Consumer Law (ACL).

1. Change-of-Mind Returns (14 Days)

We offer a 14-day change-of-mind return period from the date of delivery.

• Conditions: Items must be unused, unopened and in their original packaging, including protective packaging and accessories where applicable. 
• How to Return: Please contact us at info@harmonicheritage.com.au before sending an item back, so we can confirm eligibility and provide return instructions. Items returned without prior contact may not be accepted. 
• Remedy: Approved change-of-mind returns will be issued as Store Credit only. Store credit is non-transferable and cannot be exchanged for cash, and will be issued within 5 business days of us receiving and inspecting the returned item. 
• Exclusions: Sale/clearance items, gift cards and customised or personalised orders are not eligible for change-of-mind returns. 
• Costs: All return shipping costs and arrangements are the responsibility of the customer. Original shipping fees are non-refundable. 

Change-of-mind returns are a voluntary policy offered by Harmonic Heritage. Australian Consumer Law does not generally require a business to provide a refund simply because a customer has changed their mind. 

2. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, has a fault, or is not what you ordered, please contact us at info@harmonicheritage.com.au as soon as reasonably possible.

• Resolution: Where a product has a major failure under the ACL, you may be entitled to choose a refund or replacement. For a minor failure, we may provide an appropriate remedy such as repair or replacement in accordance with the ACL. Approved refunds will be processed to your original payment method within 5 business days of approval. 
• Handcrafted Nature: As our products are handcrafted, slight variations in finish, colour, texture, pattern and appearance may occur. These natural variations are characteristics of the handcrafted nature of our products and are not necessarily considered faults. 
• Return Shipping: For confirmed faulty, damaged or incorrectly supplied products covered by the ACL, Harmonic Heritage will cover reasonable return shipping costs in accordance with applicable law. 

3. Pre-Dispatch Records & Rejected Returns

We may maintain pre-dispatch photographs and quality records of products to assist with quality control and the assessment of return or damage claims.

We may not accept a change-of-mind return where:

• The product has been used, altered or damaged after delivery. 
• The product shows signs of wear or unauthorised repairs or modifications. 
• The product is returned without its original protective packaging where that packaging is reasonably required to protect the product during return transit. 
• The product has been damaged during return transit due to inadequate packaging. 

These conditions apply to change-of-mind returns only and do not limit any rights you may have under the Australian Consumer Law. 

4. Consumer Guarantees

Nothing in this policy excludes, restricts or modifies any consumer guarantees or other rights you are entitled to under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.

Consumer guarantees apply automatically to eligible purchases. Depending on the nature and seriousness of a product problem, your rights may include a repair, replacement, refund or other remedy. These rights cannot be removed by a business's return policy. 

Contact Us

HH Metals Pty Ltd
Trading as: Harmonic Heritage
Email: info@harmonicheritage.com.au
ABN: 66 701 703 488
ACN: 701 703 488